1. How Do I Contact Fylvy Regarding My Order?

For any order-related inquiries, you can reach us at Support@Fylvy.com. Please provide your email, telephone number, order number, or tracking number to assist us in promptly addressing your concerns.

2. How Long Does Shipping Take?

Expect up to 3 days for order processing and an additional 3 days for shipping. Our fulfillment centers are globally situated. Domestic orders in the United States typically take 1-3 weeks, while international orders may take up to 3-4 weeks.

3. What Is the Estimated Delivery Time?

Our goal is swift delivery. Once submitted, your order is processed within two business days, then dispatched. Delivery times vary based on location and courier processes. Standard delivery times (5-10 business days) are estimates, subject to factors beyond our control.

4. How Do I Cancel or Edit an Order?

Order cancellations can be done during the Processing status. Once the status changes to Shipped, cancellations are not possible. Please note that a submitted cancellation request is irreversible.

5. What If I Don't Receive My Order?

Contact the carrier to confirm delivery accuracy. Share your phone number to facilitate a carrier claim for your package. Typically, search results take about one week.

6. What If I Have Received a Damaged Order?

Initiate a return request within 3 business days of receipt for damaged items. Document visible and operational damages with detailed photos. This information aids us in processing your refund.

7. When Can I Expect a Refund Once I Return the Item?

Once your authorized return item reaches our warehouse, expect a refund within 5-10 business days. Monitor the return tracking number for progress.

8. How Do I Return the Item?

Defective items are eligible for a full refund. Most products can be returned within 14 days, provided they are in sellable condition with original packaging, tags, and a receipt. Shipping costs for returns must be covered by the customer.

9. What If I Can’t Pay by Credit Card?

If credit card payment isn't an option, we suggest using a bank debit card or PayPal for order completion.

10. Will an Invoice Be Included in My Package?

Packages won't include an invoice. To request an invoice, please contact customer service for a screenshot of your order details.

11. Why Was My Order Canceled?

Order cancellations are rare and usually result from circumstances aimed at saving you time and resources. Common reasons include limited quantities, stock unavailability, pricing errors, and further information needed by our Credit and Fraud Avoidance department.

12. Why Is My Order Delayed?

Order delays can occur due to various reasons, such as items going out of stock post-order placement. We aim to meet demand and send real-time order updates. Check the order tracker for new estimated delivery dates. Shipping delays can also arise due to external factors affecting carriers in specific regions.